INFORMATIONS

 

AN ITEM IS SOLD OUT, IS THERE A REASSORT?

 

Only iconic pieces will always be restocked in small series. For the rest, we have to rely on customer feedback ... the production is in small series and limited edition, we can not always restock! To be the first informed of the return of your favorite products, consider subscribing to the email alert or writing to us by email.

THE MEANS OF PAYMENT:

You can order on the site in complete safety. Payment can be made by credit card or Paypal.

Payment at the store is possible by credit card or cash.

For a refund, your bank account will be re-credited with the sum of the items returned within 1 week

The refund will be made with the payment method used when ordering

 

DELIVERY :

Orders are shipped within 48 hours with tracking.
For all orders placed on Friday after 9 a.m., on weekends and on public holidays, orders will be prepared on the next working day.

- International delivery

- Delivery is free to France from € 200!

- Possibility to collect your order in store in Paris

Shipping fees :

France: 3.50 € (Free from 200 €)

Europe: 5 € (Free from 500 €)

World: 10 € (Free from 6 00 €)

Return costs are FREE for France only (excluding outlet and private sales), send us an email to lauralavalparis@gmail.com to receive your prepaid colissimo return slip.

I want to return an outlet or private sale part?

You have 7 days to send the package and the return costs are your responsibility

I HAVE PLACED SEVERAL ORDERS, IS IT POSSIBLE TO MIX THEM?

You have 2 hours to make the request by email and we will do what is necessary to consolidate your order. If you have paid the shipping costs several times, they will be refunded to you within 72 hours.

WHAT IS THE PROCEDURE FOR MAKING A RETURN?

You have 14 days from the date of delivery of your order to return your purchases to us. Items must be in their original packaging and condition (no returns will be accepted if the item has been worn and / or washed).

For sale items, outlet and use of promo code: you have 7 days from the date of delivery of your order to return your purchases to us. Items must be in their original packaging and condition (no returns will be accepted if the item has been worn and / or washed).

Return costs are FREE for France only (excluding outlet and clearance sale), send us an email to lauralavalparis@gmail.com to receive your prepaid colissimo return slip.

For Europe and worldwide returns, please keep us informed by e-mail, with the return slip in the package.

Be careful to respect the deadlines!

Download the return slip in PDF format:

I want to return an outlet or private sale part?

You have 7 days to send the package and the return costs are your responsibility

Send us an email to receive the address to return the parcel lauralavalparis@gmail.com

I WOULD LIKE TO CHANGE THE SIZE, HOW TO DO IT?

If you have any doubts about a size, do not hesitate to contact me for more information, you also have the size guide available if needed. If you want to make an exchange, send me a message to check the availability of the new size. You then have 7 days from the delivery date to return your purchases to us and notify us of the size change and upon receipt your new part will be sent to you with the new tracking number.

IF I RETURN AN ITEM, WHEN WILL I BE REFUNDED?

Once your return has been received, the refund will be made within 1 week - 10 days , depending on the payment platform

Your bank account will be re-credited with the sum of the returned items.

The refund will be made with the payment method used when ordering

SIZE GUIDE:

Find your size simply with our measurement chart!

Capture d’écran 2019-12-12 à 11.08.56.pn

YOU HAVE A QUESTION AND THE ANSWER DOES NOT APPEAR ABOVE?

contact us by email: lauralavalparis@gmail.com